Return Policy

Warranty & Return Policy

This Warranty & Return Policy outlines coverage, exclusions, and procedures for products purchased from Mister Vapor, both online and in-store.

Mister Vapor Warranty & Returns

Mister Vapor offers a 30-day replacement warranty on defective hardware purchased from our online store or retail locations. Covered issues include charging problems, internal battery failures, chipset or LCD display malfunctions, and auto-firing or device firing issues. Only these defects are eligible under the warranty program.

What Is Covered by Our Warranty?

  • Dead on Arrival (DOA)
  • LED screen issues
  • Charging port issues
  • Battery issues (turning off when firing, etc.)
  • Auto-firing
  • Chip malfunctions

Some products may have minor flaws during manufacturing. We can only accept a return or exchange if an item is defective (malfunctioning).

Warranty Exclusions

Coils, Pods, E-liquids, Pre-filled Pods, Disposables, Tanks, Rebuildable products, and Batteries

Note: Pre-filled pods and disposable devices are covered under alternate warranty terms (see below)

  • Damage caused by improper use or unauthorized repair
  • Damage caused by excessive force such as dropping or abuse
  • Use outside of recommended operating instructions
  • Damage caused by water exposure, juice spillage, or fire damage
  • Leaky tanks
  • Loss or damage due to missing components
  • Stripped or damaged threads, crooked 510 connector, rattling or sticky buttons
  • Modification of a product automatically voids the warranty
  • Defects caused by normal wear and tear or product aging
  • Items outside of the warranty period

The 30-day warranty period begins on the delivery date. Customers are responsible for all shipping costs when sending items to and from Mister Vapor.

Disposable Devices

Mister Vapor offers a limited 48-hour DOA warranty on disposable devices. If your disposable device does not work on first-time use, we will issue store credit or replace it free of charge.

The disposable vape must be returned in the original packaging with a valid tax stamp. Returns cannot be processed without it, with no exceptions.

Pre-Filled Pods

Mister Vapor offers a limited 48-hour return policy on pre-filled pods that are DOA or unused and leaking.

Pods must be returned in the original packaging with a valid tax stamp. Returns cannot be processed without it, with no exceptions.

E-Liquids

Due to consumer safety regulations, all e-liquid purchases are final sale. Variations may occur due to steeping, exposure to heat or sunlight, or changes in device/product resistance.

Tanks, Coils & Pods

Due to their consumable nature and limited life expectancy, Mister Vapor offers a limited DOA warranty on tanks, coils, and pods.

If these products do not work on first-time use, we will replace them free of charge provided you return the defective products in their original packaging with all original components for confirmation and testing.

Discontinued & Clearance Items

Defective discontinued items within the warranty period may be exchanged for a product of equal or greater value. If exchanging for a higher-value product, the customer will be required to pay the difference in purchase price.

Manufacturer Warranty Support

If a product is out of warranty or we’re unable to resolve the issue, we recommend contacting the manufacturer directly. Some manufacturers may offer extended warranty support.

Important Notes

  • Warranty does not cover cosmetic damage, accidents, abuse, misuse, liquid contact, fire, or external causes.
  • Damage caused by services performed by anyone other than Mister Vapor is not covered.
  • Proof of purchase is required for all warranty claims.